Terms & Conditions

Last updated: [05 AUG 2026]

These Terms and Conditions ("Terms") govern your access to and use of the website runminkajewellers.lk (the "Website") and any purchase of products or services from it. The Website is owned and operated by Runminka Jewellers, RUNMINKA ENTERPRISES (PRIVATE) LIMITED (රන්මින්කා එන්ටර්ප්‍රයිසස් (ප්‍රයිවට්) ලිමිටඩ් ), a business registered in Sri Lanka under registration number PV 21310, with its registered address at 294 Galle Road, Dehiwala-Mount Lavinia 10370, Sri Lanka ("Runminka Jewellers", "we", "us", "our").

By browsing the Website, creating an account, or placing an order, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, please do not use the Website.

1. Eligibility

You must be at least 18 years of age and legally capable of entering into a binding contract.
If you are under 18, you may use the Website only with the involvement of a parent or legal guardian.
You must be the authorised holder of the payment card or account used for any purchase.

2. Products, Gemstones and Descriptions

Runminka Jewellers sells natural gemstones, precious and semi-precious stones, and handcrafted and bespoke jewellery.
Natural variation. Gemstones are natural products. Colour, tone, saturation, inclusions, clarity characteristics, carat weight and internal features vary from stone to stone. Minor variation between the item you receive and the photographs on the Website is normal and is not a defect.
Photography. Product images are taken under studio lighting and may appear different on your screen depending on device, calibration and ambient light.
Weights and measurements. Carat weights, dimensions and metal weights are stated to the nearest practical tolerance and may vary slightly.
Treatments. Where a stone has undergone any industry-accepted treatment (for example heat treatment), this is disclosed on the product page or accompanying documentation.
Certification. Where a gemstone is supplied with a report from a recognised laboratory, that report reflects the independent opinion of the issuing laboratory. Certification is provided for stones where stated on the product page; it is not automatically included with every item.
Metal purity. Every precious metal piece we craft — Sterling Silver, 9k, 14k, 18k and 22k gold — is supplied with a purity guarantee and a certificate of authenticity stating the metal and purity of the item.
We reserve the right to correct errors, modify product descriptions and specifications, and discontinue any product at any time without notice.

3. Pricing

All prices are displayed in Sri Lankan Rupees (LKR) unless expressly stated otherwise.
Prices are inclusive of applicable Sri Lankan taxes where indicated at checkout. Delivery charges are calculated and shown separately before you confirm your order.
Prices for gemstones and precious metals are subject to change in line with market movement. The price applicable to your order is the price confirmed at the point your order is accepted.
In the event of an obvious pricing error, we reserve the right to cancel the order and refund any amount already paid in full. We will contact you before doing so.

4. Orders and Acceptance

Your order is an offer to purchase. It is accepted only when we issue a written order confirmation by email, or when we despatch the goods, whichever is earlier.
We may decline or cancel an order where the item is unavailable, where payment authorisation fails, where we suspect fraudulent or unauthorised activity, or where the order cannot lawfully be fulfilled to your delivery destination.
Adding an item to your cart or wishlist does not reserve stock.
High-value orders may require additional identity verification before despatch.

5. Custom, Bespoke and Personalised Orders

Bespoke, custom-made, resized, engraved and personalised items are produced to your specification.
A non-refundable deposit of 50% may be required before work commences. The balance is payable before despatch or collection.
You are responsible for confirming the accuracy of all details supplied (spelling, names, dates, ring size, stone choice, metal choice). We produce the item exactly as approved by you.
Production timelines are estimates. We will notify you of any material delay.
Custom, bespoke, personalised, engraved and resized items are not eligible for return or refund except where the item is faulty or materially differs from the approved specification. See Section 9.

6. Payment

Online card payments are processed through the secure Internet Payment Gateway operated by Seylan Bank PLC.
We accept Visa and Mastercard credit and debit cards, and any other payment method displayed at checkout.
Card transactions are protected by 3-D Secure authentication (Verified by Visa / Mastercard SecureCode). You may be redirected to your card issuer to authenticate the transaction.
We do not collect, process or store your full card number, expiry date or CVV. All card data is captured and processed directly by the bank's PCI-DSS compliant payment gateway.
Your order will be processed only after the payment gateway confirms successful authorisation.
Where a payment is declined, we are not able to see the reason. Please contact your card issuing bank.
Your bank statement will show the transaction under the descriptor SEYLANPAY.
Foreign currency transactions are converted by your card issuer at their prevailing exchange rate. Any conversion charge, cross-border fee or foreign transaction fee applied by your bank is your responsibility.
You agree not to initiate a chargeback without first contacting us to resolve the matter. Where a chargeback is raised in bad faith, we reserve the right to recover our costs.

7. Delivery — Sri Lanka

Delivery within Sri Lanka is made by insured courier or by registered post, at our discretion.
Estimated delivery: [2–5] working days from despatch for in-stock items. Custom orders follow the timeline agreed with you.
Delivery charges are shown at checkout before payment.
In-store collection at 294 Galle Road, Mount Lavinia is available. Photographic identification and the order confirmation are required at collection.
A signature is required on delivery. Risk in the goods passes to you on delivery to the address you provided.

8. Delivery — International

We ship internationally by insured, tracked courier to destinations we are lawfully permitted to serve.
Estimated delivery: [7–21] working days from despatch, subject to customs clearance. Timelines are estimates and are not guaranteed.
Export permits. The export of gems and jewellery from Sri Lanka is regulated by the National Gem and Jewellery Authority (NGJA). We handle all required export documentation and permits. Some items may be subject to additional processing time or export restriction.
Import duties and taxes. You are the importer of record. All customs duties, import taxes, VAT/GST, clearance charges and brokerage fees levied by the destination country are payable by you and are not included in the price paid to us.
We are not able to under-declare the value of a shipment, mark a shipment as a gift, or alter customs documentation. Such requests will be declined.
If a parcel is refused, abandoned or returned because import charges were not paid or documentation was not provided, we will refund the product value less all shipping, return-shipping and customs costs incurred.
You are responsible for ensuring that the item may lawfully be imported into your country.

9. Returns, Exchanges and Refunds

9.1 Return window

You may request a return within 7 days of the date you receive your order. Requests received after 7 days cannot be accepted.

9.2 Condition of returned items

The item must be unworn, unused and undamaged, in its original condition.
All original packaging, boxes, pouches, tags, certificates and laboratory reports must be included.
Any item showing signs of wear, resizing, alteration, repair or damage will not be accepted.

9.3 Items that cannot be returned

Custom-made, bespoke, made-to-order, personalised or engraved items.
Resized or altered items.
Earrings and any pierced jewellery, for hygiene reasons.
Loose gemstones sold with a certificate, where the certificate seal has been broken or the stone has been removed from its sealed packaging.
Sale, clearance or promotional items marked as final sale.
Gift cards and vouchers.

9.4 How to request a return

Email info@runminkajewellers.lk or call +94 112 725 037 within 7 days of delivery, quoting your order number.
Wait for written return authorisation. Items sent back without authorisation may be refused.
Return the item by insured, tracked courier. You bear the return shipping cost and the risk of loss or damage in transit, unless the item is faulty or incorrectly supplied.

9.5 Refunds

Returned items are inspected within [3] working days of receipt.
Approved refunds are issued to the original payment method only. We cannot refund to a different card, account or person.
Refunds are processed within [7] working days of approval. The time taken for the funds to appear on your statement depends on your card issuer and is typically a further 5–14 working days.
Original delivery charges are non-refundable unless the item was faulty or incorrectly supplied.
For international returns, customs duties and import taxes already paid to your government are not refundable by us.

9.6 Faulty or incorrect items

If your item arrives damaged, faulty, or is not the item you ordered, contact us within 48 hours of delivery with photographs and your order number. Where the fault is confirmed, we will at our option repair, replace or refund the item in full, including reasonable return shipping costs. Nothing in these Terms limits your statutory rights under the Consumer Affairs Authority Act No. 09 of 2003.

9.7 Order cancellation

You may cancel an order at no charge before it is despatched, provided it is not a custom or bespoke order that has entered production. Contact us immediately if you wish to cancel.

10. Warranty and Aftercare

We warrant our jewellery against manufacturing defects in workmanship for [12] months from the date of purchase.
The warranty does not cover normal wear and tear, scratching, tarnish, loss of stones caused by impact or misuse, damage from chemicals, perfumes or cosmetics, damage caused by third-party repair or alteration, or loss and theft.
Repairs and servicing outside the warranty are available at our showroom and are chargeable.
Proof of purchase is required for all warranty claims.

11. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
You agree to provide accurate, current and complete information and to keep it updated.
We may suspend or terminate an account that we reasonably believe has been used fraudulently or in breach of these Terms.

12. Privacy and Data Protection

Personal data collected through the Website is handled in accordance with our Privacy Policy and the Personal Data Protection Act No. 09 of 2022 of Sri Lanka. By using the Website you consent to the collection and use of your information as described in that policy.

13. Security and Fraud Prevention

The Website uses SSL/TLS encryption to protect data in transit.
Payment card data is handled exclusively by the bank's PCI-DSS compliant gateway and is never stored on our servers.
We may carry out fraud screening and identity verification checks and may cancel any order that fails those checks.
You must not use the Website for any unlawful purpose, including money laundering or the use of stolen payment credentials.

14. Intellectual Property

All content on the Website — including the Runminka Jewellers name and logo, product photography, designs, text, graphics and layout — is owned by or licensed to Runminka Jewellers and is protected under the Intellectual Property Act No. 36 of 2003 of Sri Lanka. You may not reproduce, distribute, or commercially exploit any content without our prior written permission.

15. Acceptable Use

You agree not to use the Website to transmit malicious code, attempt unauthorised access, scrape or harvest data by automated means, interfere with its operation, or post unlawful, defamatory or offensive content in any review or submission.

16. Third-Party Links

The Website may link to third-party websites. We do not control and are not responsible for their content, products, or privacy practices.

17. Limitation of Liability

The Website and its content are provided on an "as is" and "as available" basis. We do not warrant uninterrupted or error-free operation.
To the maximum extent permitted by Sri Lankan law, our total liability arising out of or in connection with any order is limited to the amount you paid for the product giving rise to the claim.
We are not liable for indirect, incidental, special or consequential loss, including loss of profit, revenue or opportunity.
Nothing in these Terms excludes liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be excluded.

18. Force Majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disaster, war, civil unrest, epidemic, strike, fire, flood, power or telecommunications failure, currency or import restriction, or act of government.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Colombo, Sri Lanka.

20. Changes to These Terms

We may amend these Terms at any time. The version published on this page at the time you place your order is the version that applies to that order. Please review this page periodically.

21. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.

22. Contact Us

Runminka Jewellers
294 Galle Road, Dehiwala-Mount Lavinia 10370, Sri Lanka
Telephone: +94 112 725 037 / +94 77 663 8358
Email: info@runminkajewellers.lk
Business hours: 09:00 AM - 05:00 PM